What happens if my item is lost or damaged in transit?Updated a month ago

If you’ve used Safe.Post and your item is lost or arrives damaged, our Customer Experience Team is ready to help right away.

Simply contact us and we’ll begin the process immediately to resolve the issue. With Safe.Post coverage, we can arrange a replacement for your collectible or issue a refund as quickly as possible — so you’re never left waiting or uncertain.

We’ll keep you informed at every stage, from confirming your claim to letting you know when your replacement is on its way or your refund has been processed.

For high‑value or limited‑edition pieces, Safe.Post offers complete peace of mind — even if something happens in transit, you can be confident that you’re fully covered.