How do I return my order from the UK?Updated 9 days ago

We want you to be completely happy with your order — but if you need to send something back, here’s how to make the process quick and easy:

• You have 28 days from dispatch to return your item.

• Returns are free when you use our Royal Mail Tracked Returns service.

• Refunds are processed within 2 working days of your item arriving back with us.

Royal Mail Tracked Returns

1. Click here to open our returns portal.

2. Enter your order number and select your return reason.

3. Add your contact details.

4. Confirm the size of your return by ticking the box.

5. Click Create Label.

6. Choose one of the following options:

   • Print your label at home.

   • Arrange a free Royal Mail collection (no printer needed).

   • Drop your return off at the Post Office.

   
   

7. Take your parcel to your local Post Office or wait for your home collection.

8. Keep hold of your tracking number so you can follow your return back to us.