Silver Bar Buy-Back SchemeUpdated a month ago
The Wessex Mint Buy-Back Scheme
1. Eligibility:
1.1. This buy-back scheme is only available to the original customer who purchased silver bars directly from Koin Limited under the brand “The Wessex Mint.” Proof of purchase may be required.
1.2. The silver bars must be in their original, unopened packaging. We will not accept any silver bars that have been tampered with, opened, or removed from their original packaging.
1.3. The total quantity of silver bars returned must match the original quantity purchased (e.g., a pack of 48 bars must contain 48 bars when returned). Partial returns will not be accepted.
1.4. All bars must be in a sellable condition, free from damage, stains, or any form of tampering.
2. Pricing:
2.1. The buy-back price for the silver bars will be based on the spot price of silver as recorded at midday UK time on the day the items are received at our Distribution Centre.
2.2. Koin Limited will not be responsible for any fluctuations in the silver spot price between the time of dispatch and receipt of the bars at our Distribution Centre.
3. Submission and Inspection Process:
3.1. Customers wishing to sell back their silver bars must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without a valid RMA will not be accepted.
3.2. Once an RMA has been issued, customers must ship the silver bars to our Distribution Centre at their own expense. We recommend using a tracked and insured shipping method, as Koin Limited will not be responsible for any items lost or damaged in transit.
3.3. Upon receipt, the silver bars will be inspected by our team to ensure they meet the eligibility criteria outlined in Section 1. If any discrepancies are found, Koin Limited reserves the right to reject the return or adjust the buy-back amount accordingly.
4. Payment:
4.1. Once the silver bars have been inspected and accepted, payment will be processed within 7 business days.
4.2. Payment will be made using the original payment method used for the purchase. The final buy-back price will be confirmed via email once the inspection process is complete.
5. Rejected Returns:
5.1. If the silver bars do not meet the eligibility criteria, Koin Limited will arrange the return of the items to the customer by contacting them directly.
5.2. Customers will be informed of any issues found during the inspection.
6. Changes to Terms:
6.1. Koin Limited reserves the right to amend or terminate this buy-back scheme at any time without prior notice. Any changes will not affect buy-back transactions that have already been initiated.
7. Liability:
7.1. Koin Limited will not be liable for any loss or damage to the silver bars while in transit to our Distribution Centre.
7.2. Koin Limited accepts no responsibility for any change in the market price of silver before, during, or after the buy-back process.
8. Governing Law:
8.1. These terms and conditions are governed by and construed in accordance with the laws of the UK. Any disputes arising out of or in connection with this scheme will be subject to the exclusive jurisdiction of the courts of the UK.