Dispatch & Delivery Information
How quickly will my order be dispatched after I place it?
We dispatch all orders within 24 working hours of them being placed, provided the order is placed by 2 pm to meet our cut-off for next-day dispatch. All orders are sent via a tracked delivery service. As soon as your order is on its way, you’ll recei
What happens if my package hasn't arrived?
If your order seems to be taking longer than expected, first check the estimated delivery time for your location, as it may still be on its way. If it’s past this timeframe, please contact our Customer Experience Team with your order number, and we’l
What if my order arrives damaged?
We’re sorry if your order isn’t in perfect condition when it reaches you. Please get in touch with our Customer Experience Team and include a few photos of the damaged items or packaging so we can sort things out quickly for you.
UK Transit Times & Costs
FREE Delivery – Orders over £50 qualify for free delivery. Tracked – Delivered in 1–2 working days – £3.99*. All items are shipped via Royal Mail. *Delivery times depend on item availability at the time of your order
Europe Transit Times & Costs
FREE Delivery – Orders over 130.00 € qualify for free delivery. Standard Delivery – Delivered in 3–5 working days – 4.95 €. Tracked Delivery – Delivered in 3–5 working days – 9.95 €. All items are shipped via Royal Mail, local postal services or sele
USA & Canada Transit Times & Costs
USA. FREE Delivery – Orders over $100 qualify for free delivery. Tracked Delivery – Delivered in 5–7 working days – $7.99. Canada. FREE Delivery – Orders over $100 qualify for free delivery. Standard Delivery – Delivered in 5–7 working days – $7.99.
Australia & New Zealand Transit Times & Costs
Australia. FREE Delivery – Orders over $200 qualify for free delivery. Standard Delivery – Delivered in 5–7 working days – $9.95. Tracked Delivery – Delivered in 5–7 working days – $15.95. New Zealand. FREE Delivery – Orders over $150 qualify for fre
Hong Kong & China Transit Times & Costs
FREE Delivery – Orders over $150 qualify for free delivery. Standard Delivery – Delivered in 5-7 working days – $7.00. Tracked Delivery – Delivered in 5-7 working days – $16.00. All items are shipped via Royal Mail, Hong Kong Post or selected courier
Rest of the World Transit Times & Costs
FREE Delivery – Orders over $150 qualify for free delivery. Standard Delivery – Delivered in 5-7 working days – $7.00. Tracked Delivery – Delivered in 5-7 working days – $16.00. All items are shipped via Royal Mail, local postal services or selected
Will I have to pay customs fees to recieve my order?
This depends on the country you live in and the import tariffs set by your local customs authority. Any applicable fees, duties, or taxes are determined by your country’s regulations and are outside of our control. We recommend checking with your loc